- Business Case for Emotional Intelligence
- Do Emotional Intelligence Programs Work?
- Emotional Competence Framework
- Emotional Intelligence: What it is and Why it Matters
- Executives' Emotional Intelligence (mis) Perceptions
- Guidelines for Best Practice
- Guidelines for Securing Organizational Support For EI
- Johnson & Johnson Leadership Study
- Ontario Principals’ Council Leadership Study
- Technical Report on Developing Emotional Intelligence
- Emotional Intelligence Quotient (EQ-i)
- Emotional & Social Competence Inventory 360 (ESCI)
- Emotional & Social Competence Inventory-University (ESCI-U)
- Genos Emotional Intelligence Inventory (Genos EI)
- Group Emotional Competence Inventory (GEC)
- Mayer Salovey Caruso Emotional Intelligence Test (MSCEIT)
- Profile of Emotional Competence (PEC)
- Schutte Self-Report Inventory (SSRI)
- Trait Emotional Intelligence Questionnaire (TEIQue)
- Wong's Emotional Intelligence Scale
- Work Group Emotional Intelligence Profile (WEIP)
- Model Programs
- Achievement Motivation Training
- Care Giver Support Program
- Competency-Based Selection
- Emotional Competence Training - Financial Advisors
- Executive Coaching
- Human Relations Training
- Interaction Management
- Interpersonal Conflict Management - Law Enforcement
- Interpersonal Effectiveness Training - Medical Students
- JOBS Program
- Self-Management Training to Increase Job Attendance
- Stress Management Training
- Weatherhead MBA Program
- Williams' Lifeskills Program
- Article Reprints
Emotional Intelligence and Job Performance
UPDATED APRIL 2015
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Boyatzis, R., Brizz, T., & Godwin, L. (2011). The effect of religious leaders' emotional and social competencies on improving Parish Vibrancy. Journal of Leadership & Organizational Studies, 18(2), 192-206. doi: http://dx.doi.org/10.1177/1548051810369676
Boyatzis, R. E. (2006). Using tipping points of emotional intelligence and cognitive competencies to predict financial performance of leaders. Psicothema, 18(Suppl), 124-131.
Boyatzis, R. E., Good, D., & Massa, R. (2012). Emotional, social, and cognitive intelligence and personality as predictors of sales leadership performance. Journal of Leadership & Organizational Studies, 19(2), 191-201. doi: http://dx.doi.org/10.1177/1548051811435793
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Cavazotte, F., Moreno, V., & Hickmann, M. (2012). Effects of leader intelligence, personality and emotional intelligence on transformational leadership and managerial performance. The Leadership Quarterly, 23(3), 443-455. doi: http://dx.doi.org/10.1016/j.leaqua.2011.10.003
Chan, K.-Y., Uy, M. A., Chernyshenko, O. S., Ho, M.-H. R., & Sam, Y.-L. (2015). Personality and entrepreneurial, professional and leadership motivations. Personality and Individual Differences, 77, 161-166.
Chi, N.-W., Grandey, A. A., Diamond, J. A., & Krimmel, K. R. Want a Tip? (2011). Service Performance as a Function of Emotion Regulation and Extraversion. Journal of Applied Psychology, 96(6), 1337-1346. http://dx.doi.org/10.1037/a0022884
Coetzee, M., & Harry, N. (2013). Emotional intelligence as a predictor of employees' career adaptability. Journal of Vocational Behavior Sep(Pagination), No Pagination Specified. doi: http://dx.doi.org/10.1016/j.jvb.2013.09.001
Coetzee, M., & Harry, N. (2014). Emotional intelligence as a predictor of employees' career adaptability. Journal of Vocational Behavior, 84(1), 90-97. doi: http://dx.doi.org/10.1016/j.jvb.2013.09.001
Cote, S., Gyurak, A., & Levenson, R. W. (2010). The ability to regulate emotion is associated with greater well-being, income, and socioeconomic status. Emotion, 10(6), 923-933. doi: http://dx.doi.org/10.1037/a0021156
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Day, A. L., & Carroll, S. A. (2004). Using an ability-based measure of emotional intelligence to predict individual performance, group performance, and group citizenship behaviours. Personality and Individual Differences, 36(6), 1443-1458. doi: http://dx.doi.org/10.1016/S0191-8869%2803%2900240-X
De Clercq, D., Bouckenooghe, D., Raja, U., & Matsyborska, G. (2014). Unpacking the goal congruence-organizational deviance relationship: The roles of work engagement and emotional intelligence. Journal of Business Ethics, 124(4), 695-711. doi: http://dx.doi.org/10.1007/s10551-013-1902-0
de Haro Garcia, J. M., & Costa, J. L. C. (2014). Does trait emotional intelligence predict unique variance in early career success beyond IQ and personality? Journal of Career Assessment, 22(4), 715-725. doi: http://dx.doi.org/10.1177/1069072713515971
Elfenbein, H. A., & Ambady, N. (2002). Predicting workplace outcomes from the ability to eavesdrop on feelings. Journal of Applied Psychology, 87(5), 963-971. doi: http://dx.doi.org/10.1037/0021-9010.87.5.963
Emmerling, R. J., & Boyatzis, R. E. (2012). Emotional and social intelligence competencies: Cross cultural implications. Cross Cultural Management, 19(1), 4-18. doi: http://dx.doi.org/10.1108/13527601211195592
Farh, C. I., Seo, M.-G., & Tesluk, P. E. (2012). Emotional intelligence, teamwork effectiveness, and job performance: The moderating role of job context. Journal of Applied Psychology, 97(4), 890-900. doi: http://dx.doi.org/10.1037/a0027377
Ghizdareanu, E. (2014). Cultural intelligence and emotional intelligence: Implications in work performance. Revista de Psihologie, 60(2), 1-10.
Goldberg, L. S., & Grandey, A. A. (2007). Display Rules Versus Display Autonomy: Emotion Regulation, Emotional Exhaustion, and Task Performance in a Call Center Simulation. Journal of Occupational Health Psychology, 12(3), 301-318. http://dx.doi.org/10.1037/1076-8918.104.22.1681
Gooty, J., Gavin, M. B., Ashkanasy, N. M., & Thomas, J. S. (2014). The wisdom of letting go and performance: The moderating role of emotional intelligence and discrete emotions. Journal of Occupational and Organizational Psychology, 87(2), 392-413. doi: http://dx.doi.org/10.1111/joop.12053
Greenidge, D., Devonish, D., & Alleyne, P. (2014). The relationship between ability-based emotional intelligence and contextual performance and counterproductive work behaviors: A test of the mediating effects of job satisfaction. Human Performance, 27(3), 225-242. doi: http://dx.doi.org/10.1080/08959285.2014.913591
Grieve, R., & Mahar, D. (2010). The role of fluid and emotional intelligence in malingering. Australian Journal of Psychology, 62(2), 103-111. doi: http://dx.doi.org/10.1080/00049530903032836
Gunsel, A., & Acikgoz, A. (2013). The effects of team flexibility and emotional intelligence on software development performance. Group Decision and Negotiation, 22(2), 359-377. doi: http://dx.doi.org/10.1007/s10726-011-9270-6
Harris, D. J., Reiter-Palmon, R., & Kaufman, J. C. (2013). The effect of emotional intelligence and task type on malevolent creativity. Psychology of Aesthetics, Creativity, and the Arts, 7(3), 237-244. doi: http://dx.doi.org/10.1037/a0032139
Higgs, M. (2004). A study of the relationship between emotional intelligence and performance in UK call centres. Journal of Managerial Psychology, 19(4), 442-454. doi: http://dx.doi.org/10.1108/02683940410537972
Howe, J., Falkenbach, D., & Massey, C. (2014). The relationship among psychopathy, emotional intelligence, and professional success in finance. The International Journal of Forensic Mental Health, 13(4), 337-347. doi: http://dx.doi.org/10.1080/14999013.2014.951103
Iliescu, D., Ilie, A., Ispas, D., & Ion, A. (2012). Emotional intelligence in personnel selection: Applicant reactions, criterion, and incremental validity. International Journal of Selection and Assessment, 20(3), 347-358. doi: http://dx.doi.org/10.1111/j.1468-2389.2012.00605.x
Ivcevic, Z., Brackett, M. A., & Mayer, J. D. (2007). Emotional intelligence and emotional creativity. Journal of Personality, 75(2), 199-235. doi: http://dx.doi.org/10.1111/j.1467-6494.2007.00437.x
Jacobs, R. L., & McClelland, D. C. (1994). Moving up the corporate ladder: A longitudinal study of the leadership motive pattern and managerial success in women and men. Consulting Psychology Journal: Practice and Research, 46(1), 32-41. doi: http://dx.doi.org/10.1037/1061-4087.46.1.32
Jordan, P. J., & Troth, A. (2011). Emotional intelligence and leader member exchange: The relationship with employee turnover intentions and job satisfaction. Leadership & Organization Development Journal, 32(3), 260-280. doi: http://dx.doi.org/10.1108/01437731111123915
Joseph, D. L., Jin, J., Newman, D. A., & O'Boyle, E. H. (2015). Why does self-reported emotional intelligence predict job performance? A meta-analytic investigation of mixed EI. Journal of Applied Psychology, 100(2), 298-342. http://dx.doi.org/10.1037/a0037681
Joseph, D. L., & Newman, D. A. (2010). Emotional intelligence: An integrative meta-analysis and cascading model. Journal of Applied Psychology, 95(1), 54-78. doi: http://dx.doi.org/10.1037/a0017286
Kaplowitz, M. J., Safran, J. D., & Muran, C. J. (2011). Impact of therapist emotional intelligence on psychotherapy. Journal of Nervous and Mental Disease, 199(2), 74-84. doi: http://dx.doi.org/10.1097/NMD.0b013e3182083efb
Kernbach, S., & Schutte, N. S. (2005). The impact of service provider emotional intelligence on customer satisfaction. [Article]. Journal of Services Marketing, 19(7), 438-444. doi: http://dx.doi.org/ht10.1108/08876040510625945
Kerr, R., Garvin, J., Heaton, N., & Boyle, E. (2006). Emotional intelligence and leadership effectiveness. Leadership & Organization Development Journal, 27(4), 265-279. doi: http://dx.doi.org/10.1108/01437730610666028
Kidwell, B., Hardesty, D. M., Murtha, B. R., & Sheng, S. (2011). Emotional intelligence in marketing exchanges. Journal of Marketing, 75(1), 78-95.
Kluemper, D. H., DeGroot, T., & Choi, S. (2013). Emotion management ability: Predicting task performance, citizenship, and deviance. Journal of Management, 39(4), 878-905. doi: http://dx.doi.org/10.1177/0149206311407326
Laborde, S., Lautenbach, F., Allen, M. S., Herbert, C., & Achtzehn, S. (2013). The role of trait emotional intelligence in emotion regulation and performance under pressure. Personality and Individual Differences Oct(Pagination), No Pagination Specified. doi: http://dx.doi.org/10.1016/j.paid.2013.09.013
Laborde, S., Lautenbach, F., Allen, M. S., Herbert, C., & Achtzehn, S. (2014). The role of trait emotional intelligence in emotion regulation and performance under pressure. Personality and Individual Differences, 57, 43-47. doi: http://dx.doi.org/10.1016/j.paid.2013.09.013
Lam, L. T., & Kirby, S. L. (2002). Is Emotional Intelligence an Advantage? An Exploration of the Impact of Emotional and General Intelligence on Individual Performance. [Article]. Journal of Social Psychology, 142(1), 133-143.
Lane, A. M., Thelwell, R., & Devonport, T. J. (2009). Emotional intelligence and mood states associated with optimal performance. E-Journal of Applied Psychology, 5(1), 67-73.
Lassk, F. G., & Shepherd, C. (2013). Exploring the relationship between emotional intelligence and salesperson creativity. Journal of Personal Selling & Sales Management, 33(1), 25-37. doi: http://dx.doi.org/10.2753/PSS0885-3134330103
Lopes, P. N., Grewal, D., Kadis, J., Gall, M., & Salovey, P. (2006). Evidence that emotional intelligence is related to job performance and affect and attitudes at work. Psicothema, 18(Suppl), 132-138.
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Moon, T. W., & Hur, W.-M. (2011). Emotional intelligence, emotional exhaustion, and job performance. Social Behavior and Personality, 39(8), 1087-1096. doi: http://dx.doi.org/10.2224/sbp.2011.39.8.1087
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O'Boyle, E. H., Jr., Humphrey, R. H., Pollack, J. M., Hawver, T. H., & Story, P. A. (2011). The relation between emotional intelligence and job performance: A meta-analysis. Journal of Organizational Behavior, 32(5), 788-818. doi: http://dx.doi.org/10.1002/job.714
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Ono, M., Sachau, D. A., Deal, W. P., Englert, D. R., & Taylor, M. D. (2011). Cognitive ability, emotional intelligence, and the big five personality dimensions as predictors of criminal investigator performance. Criminal Justice and Behavior, 38(5), 471-491. doi: http://dx.doi.org/10.1177/0093854811399406
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Prentice, C., & King, B. E. (2013). Emotional intelligence and adaptability-Service encounters between casino hosts and premium players. International Journal of Hospitality Management, 32, 287-294. doi: http://dx.doi.org/10.1016/j.ijhm.2012.06.004
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News and Events
Check out our new EVENTS section to find out about the latest conferences and training opportunities involving members of the EI Consortium.
Listen to Consortium member Chuck Wolfe interview some of the thought leaders in emotional intelligence.
Interview with Geetu Bharwaney
Challenges abound and life is stressful for many. So how do we cope? Chuck Wolfe interviews Geetu Bharwaney about her book, Emotional Resilience. Geetu offers research, insights, and most importantly practical tips for helping people bounce back from adversity. Click here to listen to the interview.
Interview with Dr. Helen Riess
Changes in healthcare have led to pressures on providers to spend less time with patients resulting in less time for questions, empathy and compassion. Helen Riess, M.D., a Harvard Medical Associate Clinical Professor of Psychiatry, and Chief Scientist and Chairman of Empathetics, is one person working hard to reverse this trend. Dr. Riess's company teaches empathy to doctors and other healthcare professionals often leading to very positive outcomes. Click here to listen to the interview.
Interview with Dr. Daniel Goleman
Listen to an interview by with Dr. Goleman on his new book Focus: The Hidden Driver of Excellence. In the book Dan helps readers to understand the importance and power of the ability to focus one's attention, will power, and cognitive control in creating life success. Click here to listen to the interview.
Interview with Dr. John Mayer
How Personal Intelligence Shapes Our Lives: A Conversation with John D. Mayer. From picking a life partner, to choosing a career, Jack explains how personal intelligence has a major impact on our ability to make successful decisions. Click here to listen to the interview.
Interview with Dr. Cary Cherniss
Interview with Dr. Marc Brackett
Click HERE to listen to an interview with Dr. Marc Brackett, the newly appointed leader of the Center of Emotional Intelligence which will begin operation at Yale University in April, 2013. In this interview Dr. Brackett shares his vision for the new center.
Emotional and Social Intelligence Competencies: Cross Cultural Implications
Continued research on the assessment and development of emotional and social intelligence competencies represents an opportunity to further both theoretical and applied applications of behavioral science to the management of human capital. While the field has continued to expand over the preceding decades, research has often trailed application, especially as it relates to cross-cultural validity. The purpose of this special issue of Cross Cultural Management - An International Journal serves to focus on cultural issues related to applied use of emotional and social intelligence competencies in diverse cultures. Articles in the special issue include data from various countries including India, Peru, China, Italy, Australia, and the United States. Click here to read more.