Emotional Intelligence and Job Performance

Abraham, R. (2004). Emotional Competence as Antecedent to Performance: A Contingency Framework. Genetic, Social, and General Psychology Monographs, 130(2), 117-143.

Ahmetoglu, G., Leutner, F., & Chamorro-Premuzic, T. (2011). EQ-nomics: Understanding the relationship between individual differences in trait emotional intelligence and entrepreneurship. Personality and Individual Differences, 51(8), 1028-1033.

Ali, O. E. A., Garner, I., & Magadley, W. (2012). An exploration of the relationship between emotional intelligence and job performance in police organizations. Journal of Police and Criminal Psychology, 27(1), 1-8.

Bachman, J., Stein, S., Campbell, K., & Sitarenios, G. (2000). Emotional intelligence in the collection of debt. International Journal of Selection and Assessment, 8(3), 176-182.

Blank, I. (2008). Selecting Employees Based on Emotional Intelligence Competencies: Reap the Rewards and Minimize the Risk. [Article]. Employee Relations Law Journal, 34(3), 77-85.

Bostjancic, E. (2010). Personality, job satisfaction, and performance of Slovenian managers--How big is the role of emotional intelligence in this? Studia Psychologica, 52(3), 207-218.

Boyatzis, R. E. (2006). Using tipping points of emotional intelligence and cognitive competencies to predict financial performance of leaders. Psicothema, 18(Suppl), 124-131.

Boyatzis, R. E., & Ratti, F. (2009). Emotional, social and cognitive intelligence competencies distinguishing effective Italian managers and leaders in a private company and cooperatives. Journal of Management Development, 28(9), 821-838.

Boyatzis, R., Brizz, T., & Godwin, L. (2011). The effect of religious leaders' emotional and social competencies on improving Parish Vibrancy. Journal of Leadership & Organizational Studies, 18(2), 192-206.

Boyatzis, R. E., Good, D., & Massa, R. (2012). Emotional, social, and cognitive intelligence and personality as predictors of sales leadership performance. Journal of Leadership & Organizational Studies, 19(2), 191-201.

Camuffo, A., & Gerli, F. (2007). Competent Production Supervisors. [Article]. Industrial Relations, 46(4), 728-737.

Camuffo, A., Gerli, F., & Gubitta, P. (2012). Competencies matter: Modeling effective entrepreneurship in Northeast of Italy small firms. Cross Cultural Management, 19(1), 48-66.

Carmeli, A. (2003). The relationship between emotional intelligence and work attitudes, behavior and outcomes: An examination among senior managers. Journal of Managerial Psychology, 18(8), 788-813.

Carmeli, A., & Josman, Z. E. (2006). The Relationship Among Emotional Intelligence, Task Performance, and Organizational Citizenship Behaviors. Human Performance, 19(4), 403-419.

Cavazotte, F., Moreno, V., & Hickmann, M. (2012). Effects of leader intelligence, personality and emotional intelligence on transformational leadership and managerial performance. The Leadership Quarterly, 23(3), 443-455.

Chi, N.-W., Grandey, A. A., Diamond, J. A., & Krimmel, K. R. Want a Tip? Service Performance as a Function of Emotion Regulation and Extraversion. Journal of Applied Psychology.

Cote, S., & Miners, C. T. (2006). Emotional Intelligence, Cognitive Intelligence, and Job Performance. Administrative Science Quarterly, 51(1), 1-28.

Cote, S., Gyurak, A., & Levenson, R. W. (2010). The ability to regulate emotion is associated with greater well-being, income, and socioeconomic status. Emotion, 10(6), 923-933.

Day, A. L., & Carroll, S. A. (2004). Using an ability-based measure of emotional intelligence to predict individual performance, group performance, and group citizenship behaviours. Personality and Individual Differences, 36(6), 1443-1458.

Elfenbein, H. A., & Ambady, N. (2002). Predicting workplace outcomes from the ability to eavesdrop on feelings. Journal of Applied Psychology, 87(5), 963-971.

Goldberg, L. S., & Grandey, A. A. (2007). Display Rules Versus Display Autonomy: Emotion Regulation, Emotional Exhaustion, and Task Performance in a Call Center Simulation. Journal of Occupational Health Psychology, 12(3), 301-318.

Grieve, R., & Mahar, D. (2010). The role of fluid and emotional intelligence in malingering. Australian Journal of Psychology, 62(2), 103-111.

Higgs, M. (2004). A study of the relationship between emotional intelligence and performance in UK call centres. Journal of Managerial Psychology, 19(4), 442-454.

Ivcevic, Z., Brackett, M. A., & Mayer, J. D. (2007). Emotional intelligence and emotional creativity. Journal of Personality, 75(2), 199-235.

Jacobs, R. L., & McClelland, D. C. (1994). Moving up the corporate ladder: A longitudinal study of the leadership motive pattern and managerial success in women and men. Consulting Psychology Journal: Practice and Research, 46(1), 32-41.

Jordan, P. J., & Troth, A. (2011). Emotional intelligence and leader member exchange: The relationship with employee turnover intentions and job satisfaction. Leadership & Organization Development Journal, 32(3), 260-280.

Joseph, D. L., & Newman, D. A. (2010). Emotional intelligence: An integrative meta-analysis and cascading model. Journal of Applied Psychology, 95(1), 54-78.

Kaplowitz, M. J., Safran, J. D., & Muran, C. J. (2011). Impact of therapist emotional intelligence on psychotherapy. Journal of Nervous and Mental Disease, 199(2), 74-84.

Kernbach, S., & Schutte, N. S. (2005). The impact of service provider emotional intelligence on customer satisfaction. [Article]. Journal of Services Marketing, 19(7), 438-444.

Kerr, R., Garvin, J., Heaton, N., & Boyle, E. (2006). Emotional intelligence and leadership effectiveness. Leadership & Organization Development Journal, 27(4), 265-279.

Kidwell, B., Hardesty, D. M., Murtha, B. R., & Sheng, S. (2011). Emotional intelligence in marketing exchanges. Journal of Marketing, 75(1), 78-95.

Lam, L. T., & Kirby, S. L. (2002). Is Emotional Intelligence an Advantage? An Exploration of the Impact of Emotional and General Intelligence on Individual Performance. [Article]. Journal of Social Psychology, 142(1), 133-143.

Lane, A. M., Thelwell, R., & Devonport, T. J. (2009). Emotional intelligence and mood states associated with optimal performance. E-Journal of Applied Psychology, 5(1), 67-73.

Lopes, P. N., Grewal, D., Kadis, J., Gall, M., & Salovey, P. (2006). Evidence that emotional intelligence is related to job performance and affect and attitudes at work. Psicothema, 18(Suppl), 132-138.

Lyons, J. B., & Schneider, T. R. (2005). The influence of emotional intelligence on performance. Personality and Individual Differences, 39(4), 693-703.

McClelland, D. C., & Boyatzis, R. E. (1982). Leadership motive pattern and long-term success in management. Journal of Applied Psychology, 67(6), 737-743.

McClelland, D. C. (1998). Identifying Competencies with Behavioral-Event Interviews. [Article]. Psychological Science (Wiley-Blackwell), 9(5), 331.

Moon, T. W., & Hur, W.-M. (2011). Emotional intelligence, emotional exhaustion, and job performance. Social Behavior and Personality, 39(8), 1087-1096.

Nafukho, F. M. (2009). Emotional intelligence and performance: Need for additional empirical evidence. Advances in Developing Human Resources, 11(6), 671-689.

O'Boyle, E. H., Jr., Humphrey, R. H., Pollack, J. M., Hawver, T. H., & Story, P. A. (2011). The relation between emotional intelligence and job performance: A meta-analysis. Journal of Organizational Behavior, 32(5), 788-818.

Offermann, L. R., Bailey, J. R., Vasilopoulos, N. L., Seal, C., & Sass, M. (2004). The Relative Contribution of Emotional Competence and Cognitive Ability to Individual and Team Performance. Human Performance, 17(2), 219-243.

Ono, M., Sachau, D. A., Deal, W. P., Englert, D. R., & Taylor, M. D. (2011). Cognitive ability, emotional intelligence, and the big five personality dimensions as predictors of criminal investigator performance. Criminal Justice and Behavior, 38(5), 471-491.

Ozcelik, H., Langton, N., & Aldrich, H. (2008). Doing well and doing good: The relationship between leadership practices that facilitate a positive emotional climate and organizational performance. Journal of Managerial Psychology, 23(2), 186-203.

Quoidbach, J., & Hansenne, M. (2009). The impact of trait emotional intelligence on nursing team performance and cohesiveness. Journal of Professional Nursing, 25(1), 23-29.

Rego, A., Sousa, F., Pina e Cunha, M., Correia, A., & Saur-Amaral, I. (2007). Leader Self-Reported Emotional Intelligence and Perceived Employee Creativity: An Exploratory Study. [Article]. Creativity & Innovation Management, 16(3), 250-264.

Rego, A., Godinho, L., McQueen, A., & Cunha, M. P. (2010). Emotional intelligence and caring behaviour in nursing. [Article]. Service Industries Journal, 30(9), 1419-1437.

Rosete, D., & Ciarrochi, J. (2005). Emotional intelligence and its relationship to workplace performance outcomes of leadership effectiveness. Leadership & Organization Development Journal, 26(5), 388-399.

Rozell, E. J., Pettijohn, C. E., & Parker, R. S. (2006). Emotional intelligence and dispositional affectivity as predictors of performance in salespeople. [Article]. Journal of Marketing Theory & Practice, 14(2), 113-124.

Ryan, G., Emmerling, R. J., & Spencer, L. M. (2009). Distinguishing high-performing European executives: The role of emotional, social and cognitive competencies. Journal of Management Development, 28(9), 859-875.

Sanchez-Ruiz, M., Hernandez-Torrano, D., Perez-Gonzalez, J., Batey, M., & Petrides, K. (2011). The relationship between trait emotional intelligence and creativity across subject domains. Motivation and Emotion, 35(4), 461-473.

Shih, H.-A., & Susanto, E. (2010). Conflict management styles, emotional intelligence, and job performance in public organizations. International Journal of Conflict Management, 21(2), 147-168.

Slaski, M., & Cartwright, S. (2002). Health, performance and emotional intelligence: An exploratory study of retail managers. Stress and Health: Journal of the International Society for the Investigation of Stress, 18(2), 63-68.

Sosik, J. J., & Megerian, L. E. (1999). Understanding leader emotional intelligence and performance: The role of self-other agreement on transformational leadership perceptions. Group & Organization Management, 24(3), 367-390.

Staw, B. M., & Barsade, S. G. (1993). Affect and managerial performance: A test of the sadder-but-wiser vs. happier-and-smarter hypotheses. Administrative Science Quarterly, 38(2), 304-331.

Sue-Chan, C., & Latham, G. P. (2004). The Situational Interview as a Predictor of Academic and Team Performance: A Study of the Mediating Effects of Cognitive Ability and Emotional Intelligence. International Journal of Selection and Assessment, 12(4), 312-320.

Suliman, A. M., & Al-Shaikh, F. N. (2007). Emotional intelligence at work: Links to conflict and innovation. Employee Relations, 29(2), 208-220.

Sy, T., Tram, S., & O'Hara, L. A. (2006). Relation of employee and manager emotional intelligence to job satisfaction and performance. Journal of Vocational Behavior, 68(3), 461-473.

Tischler, L., Biberman, J., & McKeage, R. (2002). Linking emotional intelligence, spirituality and workplace performance: Definitions, models and ideas for research. Journal of Managerial Psychology, 17(3), 203-218.

Weinberger, L. A. (2009). Emotional intelligence, leadership style, and perceived leadership effectiveness. Advances in Developing Human Resources, 11(6), 747-772.

Wong, C.-S., & Law, K. S. (2002). The effects of leader and follower emotional intelligence on performance and attitude: An exploratory study. The Leadership Quarterly, 13(3), 243-274.

Zhang, H.-H., & Wang, H. (2011). A meta-analysis of the relationship between individual emotional intelligence and workplace performance. Acta Psychologica Sinica, 43(2), 188-202.

Zhou, J., & George, J. M. (2003). Awakening employee creativity: The role of leader emotional intelligence. The Leadership Quarterly, 14(4-5), 545-568.


Page Tools
Share this resource with others



EI Consortium Copyright Policy

Any written material on this web site can be copied and used in other sources as long as the user acknowledges the author of the material (if indicated on the web site) and indicates that the source of the material was the web site for the Consortium for Research on Emotional Intelligence in Organizations (www.eiconsortium.org).