- Business Case for Emotional Intelligence
- Do Emotional Intelligence Programs Work?
- Emotional Competence Framework
- Emotional Intelligence: What it is and Why it Matters
- Executives' Emotional Intelligence (mis) Perceptions
- Guidelines for Best Practice
- Guidelines for Securing Organizational Support For EI
- Johnson & Johnson Leadership Study
- Ontario Principals’ Council Leadership Study
- Technical Report on Developing Emotional Intelligence
- Emotional Intelligence Quotient (EQ-i)
- Emotional & Social Competence Inventory 360 (ESCI)
- Emotional & Social Competence Inventory-University (ESCI-U)
- Genos Emotional Intelligence Inventory (Genos EI)
- Group Emotional Competence Inventory (GEC)
- Mayer Salovey Caruso Emotional Intelligence Test (MSCEIT)
- Schutte Self-Report Inventory (SSRI)
- Trait Emotional Intelligence Questionnaire (TEIQue)
- Wong's Emotional Intelligence Scale
- Work Group Emotional Intelligence Profile (WEIP)
- Model Programs
- Achievement Motivation Training
- Care Giver Support Program
- Competency-Based Selection
- Emotional Competence Training - Financial Advisors
- Executive Coaching
- Human Relations Training
- Interaction Management
- Interpersonal Conflict Management - Law Enforcement
- Interpersonal Effectiveness Training - Medical Students
- JOBS Program
- Self-Management Training to Increase Job Attendance
- Stress Management Training
- Weatherhead MBA Program
- Williams' Lifeskills Program
- Article Reprints
Interpersonal Effectiveness Training for Medical Students
The main objective of this program is to teach medical students interpersonal skills that increase communication and empathy with patients. Many medical schools throughout the world now have incorporated parts of this program. One version consists of ten 90-minute sessions, which meet twice weekly for 5 weeks. Each of the ten sessions is structured around a specific topic such as the diagnosis of a severe disease, family counseling, and chronic disease. Results of an evaluation showed that the program improved empathy and communication skills in program participants when compared with a control group.
Technological advances in medicine, along with changes in the way medical care is delivered, have been a mixed blessing. One of the apparent costs of such change has been increasing dissatisfaction with the way in which medical personnel treat patients. Research in the early sixties began to document the tendency for medical students to become increasingly callous and dehumanizing in their behavior towards patients during their training. Eventually, medical schools and teaching hospitals began to develop experimental programs designed to train future physicians to be more empathic and sensitive in their interactions with patients. Today many medical schools include such programs as part of their training. They primarily target the competencies of empathy and communication.
An example of such a program is the one developed and evaluated in the pediatrics ward at a large university hospital in Israel . The participants were fifth year medical students (students in their first year of clinical training). In addition to the students, 10 doctor-tutors also were included in the program. The doctor-tutors participated in a supporting medical interview workshop. Following the workshop, the doctor-tutors helped deliver the training to some of the medical students.
The training consisted of ten 90-minute meetings held twice weekly for 5 weeks. The trainers were a faculty member from the Department of Counseling and Education and an internist who provided answers to medical problems. Each meeting was structured around a particular topic, such as initial patient history taking, diagnosis of a severe disease, family counseling, and crisis intervention. The emphasis throughout was on openness, flexibility, and empathy.
Prior to each session, the trainers asked the group members to prepare a case that would illustrate the topic under discussion. After the case was presented, the trainers encouraged the group members to role play it. Participants played the roles of patient, doctors, and family members. The trainers and other participants gave feedback on the role plays, and the role players then practiced alternative responses based on the feedback. In this manner the participants learned a number of specific techniques and skills.
In addition to role playing, the trainers facilitated discussion on the emotional aspects of the doctor-patient relationship. There also were special activities, such as a genuine interview with a sick child’s mother, designed to provide the group with insight into "the mother’s plight, her anxiety, and lack of communication with the medical staff" . In another session, the group listened to a recorded interview between a doctor and an adult patient that resulted in extreme patient anxiety. The trainers then asked the participants to conclude the interview in a way that reduced the patient’s anxiety and developed greater trust.
The program was evaluated through a pre/post/follow-up control group design. Students were randomly assigned to one of four groups: a group that received the training, a group in which the students did not receive training but their tutors participated in a supporting medical-interview workshop, a group in which both the students and the tutors received training, and a control group that received no training for either students or tutors. Trained observers watched the students engage in two patient interviews prior to the beginning of the training, during the week following the training, and 6 and 12 months later. During each 10-minute observation period, the observers recorded how much the students engaged in supporting, neutral, and rejecting behavior.
Results of the evaluation revealed that students who went through the training showed a significant and lasting increase in supporting behavior, while students in the control group showed a significant decrease in supporting behavior. Even the tutors who went through the training showed a significant and lasting increase in supportive behavior. However, the students whose tutors went through training but who did not go through the training themselves showed no change in supportive behavior over time.
Bareman, F. P., Nijenhuis, E. M., Dokter, H. J., Trijsburg, W., & et al. (1993). Dissatisfied patients: Improving general practitioners' initial reactions. Medical Education, 27(4), 382-388.
Evans, B. J., Stanley, R. O., Mestrovic, R., & Rose, L. (1991). Effects of communication skills training on students' diagnostic efficiency. Medical Education, 25(6), 517-526.
Evans, B. J., Sweet, B., & Coman, G. J. (1993). Behavioural assessment of the effectiveness of a communication programme for medical students. Medical Education, 27(4), 344-350.
Kramer, D., Ber, R., & Moores, M. (1989). Increasing empathy among medical students. Medical Education, 23, 168-173.
Levinson, W., et al. (1997). Physician-patient communication: The relationship with malpractice claims among primary care physicians and surgeons. Journal of the American Medical Association, February, 19.
Roter, D., Rosenbaum, J., de Negri, B., Renaud, D., DiPrete-Brown, L., & Hernandez, O. (1998). The effects of a continuing medical education programme in interpersonal communication skills on doctor practice and patient satisfaction in Trinidad and Tobago. Medical Education, 32(2), 181-189.
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Model Program Criteria
The Consortium has identified several programs that have successfully raised the level of emotional and social competence for adults in the workplace. There are several different types of programs, including executive and management development, supervisory training, individual coaching, achievement motivation training, self-management training, interpersonal skills training, stress management training, and emotional competence training. The programs also are targeted to a variety of different occupational groups, including executives, middle level managers, first-level supervisors, hourly workers, and unemployed workers, as well as police officers, medical students, and MBA students. In addition to the training and development programs, there is a "program" that has been used to select employees with high levels of emotional intelligence.
These programs have been reviewed and approved by the members of the Consortium. In order to be considered a model, a program had to be intended for adult workers and target one or more of the emotional and social competencies associated with emotional intelligence. There also had to be strong evaluation data documenting its effectiveness.
If you would like more information about any of these programs, you may contact them directly if a contact is included in the description. Otherwise, you may contact the Consortium.
The following criteria was used in selecting model programs:
Participants: Program was designed for and delivered to adult workers.
Intended impact of program: The program is intended to change one or more of the competencies associated with emotional intelligence.
Replication: The program has been delivered more than once.
Sample size: The program has been provided to, and evaluated for, more than just a few individuals.
Control group: The evaluation research included a control group or equivalent experimental controls.
Outcome measures: There are data on competency development, performance or financial outcomes.
Multiple data points: Pre- and post-measures are available.