The purpose of this study was to determine the relationship between emotional intelligence and contextual performance. The influence of job satisfaction and external locus of control orientation on that relationship was also studied. A diverse group of 99 participants a demographic measure, the 33-item Emotional Intelligence Questionnaire (Schutte, Malouff, Hall, Haggerty, Cooper, Golden, & Dorheim, 1998), the Organizational Citizenship Behavior Scale (Podsakoff, MacKenzie, Moorman, & Fetter, 1990), the Job Satisfaction Measure adaptation (Cree, 1998) and the Internal-External Locus of Control scale adaptation (Levenson, 1973).
Emotional intelligence was positively correlated with contextual performance ( r = .71, p = .01) and job satisfaction ( r = .46, p= .01), while it was negatively correlated with external locus of control orientation (r = -.43, p = .01). Job satisfaction and contextual performance were also positively correlated with each other ( r = .30, p = .05), and each was negatively correlated with external locus of control orientation ( r = -.34, p = .05 and r = -.54, p = .01 respectively). Job satisfaction and external locus of control orientation were not significant moderators or mediators of the relationship between emotional intelligence and contextual performance. The studied relationships did not differ significantly across organizations, ethnic groups and gender. This indicates that the study has appropriate external validity.