| TITLE |
Emotional intelligence, negative mood regulation expectancies, and
professional burnout among police officers |
| AUTHOR |
Ricca, Donna |
| SCHOOL |
| RUTGERS THE STATE UNIVERSITY OF NEW JERSEY |
| DEGREE |
| Psy.D. |
| DATE |
| 2003 |
| PAGES |
| 66 |
| ADVISOR |
Cherniss, Cary |
| ABSTRACT |
The purpose of the current study was to explore the potential of emotional
and social competencies to predict job burnout in a sample of 50 municipal
police officers from the Northeastern United States. Participants were
administered 3 self-report questionnaires. Emotional intelligence (EI) was
measured with the BarOn Emotional Quotient Inventory (EQ-i), which is based
on a 1-5-15 structural model that defines El as a group of related social
and emotional competencies involved in the ability to effectively cope with
environmental demands (Bar-On, 1997). The Generalized Expectancies for
Negative Mood Regulation (NMR) Scale, was employed to assess beliefs about
one's ability to alleviate negative moods (Catanzaro & Mearns, 1990).
Burnout was measured with the Maslach Burnout Inventory-Human Services
Survey (MBI-HSS), which yields scores for 3 separate components of burnout:
emotional exhaustion (EE), depersonalization (DP), and sense of personal
accomplishment (PA) (Maslach & Jackson, 1996). Regression analyses
supported the main hypothesis, which predicted an inverse relationship
between El and burnout. Also, as expected, NMR was inversely related to
burnout. EQ-i and NMR Scale total scores, combined, accounted for
approximately 25% of the variance in EE (p = .001) and 40% of the variance
in PA (p = .000). Finally, results supported the prediction of a positive
relationship between El and NMR ( r = .40, p = .01).
Implications for selection, training, and the development of an emotionally intelligent organizational climate are discussed.
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