| TITLE |
Emotional intelligence and its relationship with sales success |
| AUTHOR |
Chipain, George Constantine |
| SCHOOL |
| DEPAUL UNIVERSITY |
| DEGREE |
| Ed.D. |
| DATE |
| 2003 |
| PAGES |
| 228 |
| ADVISOR |
| Taccarino, John |
| ABSTRACT |
Emotional intelligence is a theoretical framework that organizes and
integrates empirical research regarding emotions. Personal selling is the most effective marketing communication vehicle available to organizations
because of its ability to adapt to specific customer needs. While two bodies
of research have evolved regarding emotional intelligence theory and sales
success predictors, little research has been carried out to link these two
concepts together. This exploratory study tested a model of emotional
intelligence and a measure of sales performance. The participants for the
investigation were sales representatives in the personal home products
industry. One hundred twenty-eight adult sales professionals completed a
measure of emotional intelligence and sales performance data. Overall, the
results supported the main hypothesis, which was that emotional intelligence
positively related to sales performance. Moreover, the findings showed that
the emotional intelligence of high performing sales professionals was
significantly different from the emotional intelligence of low performing
sales professionals. Age, formal education, professional experience, and
ethnicity did not moderate the relationship between emotional intelligence
and sales performance. The findings suggest that emotional intelligence,
when viewed from a global perspective, provides a valuable link with
existing theories regarding sales success. |
