| TITLE |
|
| AUTHOR |
Budnik, Margaret F. |
| SCHOOL |
| UNIVERSITY OF PHOENIX |
| DEGREE |
| DM |
| DATE |
| 2003 |
| PAGES |
| 207 |
| ADVISOR |
Vandermark, Michael |
| ABSTRACT |
Many industries are struggling to adapt to the uncertainty engulfing
society at the dawn of the 21st Century. One industry
acknowledging the emergent state of affairs is healthcare, in which the
quality of care is deteriorating. To compound an already critical situation,
the industry is also struggling to resolve another crisis; a severe
shortage of registered nurses. These problems are threatening the health of
Americans. Empirical data is needed to support initiatives of change and
innovation within the nursing profession. These changes, as well as changes
within the work environment, can improve the quality of care available to
American consumers. The purpose of this quantitative study was to determine
if there is a relationship between emotional intelligence and burnout among
staff nurses working in the acute care hospital setting and the extent to
which both variables affect the intent to leave nursing or to make a career
change within the next 3 years. The study analyzed the impact of emotional
intelligence and burnout on 154 staff nurses working in four clinical
specialties: intensive care, medical-surgical, maternal/women's health, and
pediatrics. Analysis of the results found statistically significant
relationships between emotional exhaustion and depersonalization on the
career intent of the respondents. The burnout subscales were also
statistically significant in predicting emotional intelligence among the
sample group of staff nurses. In addition, the influence of clinical
specialty also influenced the emotional exhaustion and personal accomplishment scores in the study. The implications for leadership and
future research are discussed.
|
