| TITLE |
Emotional competencies of leaders: A comparison of managers in a financial
organization by performance level |
| AUTHOR |
Brooks, Joni King |
| SCHOOL |
| North Carolina State University |
| DEGREE |
| Ed.D. |
| DATE |
| 2003 |
| PAGES |
| 192 |
| ADVISOR |
Burrow, James L. |
| ABSTRACT |
As companies endeavor to do more with less, seeming soft
skills, based on emotions, are associated with leadership effectiveness and organizational success. The study assesses whether managers in one financial
organization who are deemed most effective according to their performance
ratings exhibit higher emotional intelligence (EI) than managers with lower
performance ratings. It also compares EI levels and demographic
characteristics of the sample. Data were gathered from a sample of 57 from
the study population 79 members of the management team of a financial
organization selected to participate in an internal EI study. The researcher
analyzed the ECI scores provided by the Hay Group, performance ratings, and
demographic data via a statistical analysis computing system, SAS 8. She
employed the general linear model (GLM) version of analysis of variance
(ANOVA), T-test, and union-intersection test methods. Findings indicated
that high ratings and high emotional intelligence were not significantly
related at a 95 percent confidence level. They were significantly related on
three competencies at a 90 percent confidence level. The EI average scores
of the sample differed significantly from the average scores of other groups
in the ECI North American Database on three. Statistically significant
differences between Sales and Support functions were evident in three
competencies. For each, Support EI levels were greater than Sales EI levels.
Position, title, gender, and management tenure did not significantly impact
the EI of the sample. While educational level did not significantly impact
the emotional intelligence of the sample, statistically significant
differences existed between those with a BS degree and those with a BA
degree on four competencies. EI levels of those with BS degrees were greater
than EI levels of those with BA degrees in three of the four competencies.
Results of the self versus total others ratings indicated that statistically
significant differences exist in four competencies: Emotional Self-control,
Influence, Inspirational Leadership, and Self-confidence. For each, EI
levels of total others were greater than self-reported EI levels.
|
